Our team will be responsible for assessing the risk of carrying out an assisted delivery upon arrival at the property. This must be within 20m from the delivery vehicle (Safely Parked at Kerbside). Please note that goods will be delivered to the first point of contact at the front of your property e.g. Prices for our delivery services can be found on individual products. If anything is missing or damaged, it is essential that you note this on your paper work when you hand it back to the delivery driver. You will also receive a component list to check your items against. When the delivery vehicle is unloaded, it is important that you check to make sure all of the items and instructions have arrived and are correct. Our deliveries take place Monday to Friday between the hours of 8:00am and 6:00pm. We have a large number of vehicles dedicated to delivering our quality products so we can guarantee maximum care is taken during the delivery process.
Contact our customer service team via email at ServiceĪll of our products are delivered using our own fleet of vehicles, not sub-contractors. Do not hesitate to contact us at any stage of putting your product together and we can provide you with all the assistance you may need. If you do take on the challenge to put your garden building together, we are always here to help.
Key monkey junior install#
Therefore, you may want to consider getting in touch with a local carpenter or handyman to install it for you. We totally understand that DIY is not for everyone and it can be very overwhelming to start building your own garden product. Also, if you prefer video tutorials, we do have a selection of videos on YouTube which will support you in building your product. You do not have to be an expert at DIY to build a Dunster House garden building, as we do provide you with comprehensive pictorial instructions. All our garden buildings have been designed on the basis that any competent DIY customer will have no problem installing a product themselves in a short amount of time. Unfortunately, we do not offer installation currently. It is recommended that you place the play system on a level surface at least 2m from any structure or obstruction such as a fence, garage, house, overhanging branches, laundry lines or electrical wires.ĭo not overtighten nuts and screws as this may cause them to shear and potentially cause structural failure.ĭo not modify your play system as this may adversely affect its function and will also void your warranty. Small parts.ĭo not position the play system over concrete, asphalt or any other hard surface or near to any water hazards. Not suitable for children under 36 months. Children under this age may fall off and not be able to sufficiently support themselves. Assembly time may vary depending on season/weather conditions, foundation type, ability of those constructing, etc.Īll wood is pre-cut (with the exception of trims) for quick and easy construction *This is an approximate time only, based on 2 people. Suitable for climbing frames with 1m high platforms 10 Years on Pressure Treated Timber against Rot and Insect Infestation
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